Monthly Archives: December 2009

Is Business Change All Business? Is Social Networking Altruistic?

OK, year-end business change tidbit: And it’s more than a mouthful . . .

Business isn’t always an easy sport. I often say there’s very little about business that any reasonably intelligent person can’t figure out, but when it comes time to mix it up, roll it into a ball, and turn out a delicious piece of bread, things get . . . sticky.

So as we enter a new year, my question for you is: What is your Social Networking Strategy?

I’m not asking you about whether you’re on Facebook, Twitter, and LinkedIn. This isn’t about what level of activity you engage in or how much of your time you spend tweeting, linking, or . . . whatever it is we think we’re doing on Facebook.  The question is: where is the intersection between social networking and making a pain out of yourself? And who decides?

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Posted in business change

AT&T Asks FCC for Business Change, to Kill Your Phone Line

What if AT&T, Verizon, and the other traditional “phone companies” no longer had to provide phone service?

It’s a tough predicament.

CLECs (AT&T, Verizon, et.al.) have a bunch of rules they have to follow that were made at a time when they held a different position. And let’s be honest: holding them to a standard that took into account a position they no longer hold really isn’t fair.

On the other hand: there are a significant number of people who still use CLECs in the same way they used them once upon a time, and dinosaur references notwithstanding it really isn’t fair to just cut them off.

On the OTHER other hand: the elimination of analog TV broadcasts was a similar issue when viewed from that last perspective, and the solution was simple: offer a converter box, and even subsidize it.

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Posted in business change

Job Application over Twitter: Business Change 140 Characters At A Time

At Answer Guy Central, we receive job applications all the time. Sometimes they’re in response to gigs we have available, but more often they’re  unsolicited requests for work.

If you’ve ever weeded through dozens or hundreds of documents like this, you know what it feels like; the very first time it happens you’re happy to have generated a response like that, and then you realize how much work is involved in reading all that material.

So why not limit the size of your next batch?

Here’s a job listing on Craigslist that’s been live for a few days. UPDATE: it’s gone now, so click this archived copy. Bottom line: it reduces the information requested . . . for that matter, the information accepted . . . to a few multiples of the 140 character limit for messages on Twitter.

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Posted in business change

Social Media and Blogging Have Passed You By. Go Home.

Heads Up: I’m about to tell you more about business and this web site than you wanted to know. Please pay attention, because your business survival in the 2010′s depends on it. Your next business change could be “no more business”.

On Christmas, I received a gift that I’m going to share with you. It’s this blog post. Read it, right now. I’m serious.

Here’s why that post is so important: it shows what’s about to happen on the internet, and if you aren’t committed to enacting real business change, you’re about to get lost.

Have you ever wondered why this web site is arranged the way it is? We gets lots of compliments from writers, graphic designers, and business types, and thank goodness, because as business change consultants we’d better look good to lots of different types of people. Go a step further: we don’t only do business coaching and change management, we also do technology and computer support, hire out virtual assistants to do pretty much whatever your business needs done, and even produce some media. And Our Virtual C.O.O. Services will run your entire business for you.

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Posted in business change

Britney Spears, Kim Kardashian, Pepsi, The Super Bowl, Business Change

Wow. Two Kim Kardashian references in one week. I’m getting ready to call a moratorium on celebuntantes.

A couple of days ago I pointed out that Kim Kardashian might be in hot water with the FTC over her non-disclosed paid-endorser schtick for Carl’s Jr. on Twitter. The topic of business change is even more germane with today’s news that Pepsi is abandoning its long-held position as an advertiser on the Super Bowl.

Remember: in the earlier piece I pointed out that Twitter would reach people for about one-third the money that a Super Bowl advertisement costs, and that the eyeballs being delivered were of a higher quality because they had opted-in to Ms. Kardashian’s messages.

Seriously: why spend $4 million per thirty seconds of exposure plus pay for production costs and inflated salaries for people like Britney Spears? Social media lets you spend way less, and get more. Done.

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Posted in business change

Microsoft Word. Still Illegal, Changing. Oops! No Difference!

Back in August, I told you about a Ruling in US District Court that effectively made Microsoft Word and Microsoft Office illegal. Banned. Not OK to sell. Well, that ruling has been upheld. Microsoft has been ordered to stop selling Word and Office, starting in about three weeks. And they’re complying.

So what kind of business change does this mean for Microsoft? How does “none” strike you?

Here’s the wrap: Microsoft has built software belonging to Canadian company i4i into Word 2007.  They didn’t pay for that software. What does the software do? It compresses Word files into that janky .docx format that showed up in Word 2007. It wasn’t there in Office 2003, and it’ll be gone in Office 2010.

Right. While they’ll have to make an adjustment if they wish to keep selling Office 2007 between now and when Office 2010 is officially released, the reality in Redmond is that this doesn’t even qualify as a speed bump.

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Posted in business change

FTC To Fine Kim Kardashian For Paid Tweet

OK, so that hasn’t happened yet. But it should.

Kim Kardashian, one of those famous-for-being-famous celebutantes we just can’t get away from, has a new income stream. Tweeting. And get this: Ms. Kardashian’s rate is $10,000 per.

It shouldn’t surprise you that Kardashian gets paid to tweet, any more than it would if you found out that any message to 2.7 million people (her following as of December 20 2009) was compensated.

Now do the math: a television ad during the Super Bowl goes for about $3.5 million, and reaches about 400 million people. Paying Kim Kardashian $10,000 to put a message in front of her followers, who wish to hear what she has to say, is a bargain. The Super Bowl ad reaches 148 times more people, but cost 350 times as much. And a bunch of the potential viewers walk away from their TVs to get snacks while the ad is running!

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Posted in business change

Multitasking? Bad. Dumping Facebook? Good. Business Implications? Yes.

Want more time? Do fewer things. Talk to fewer people. Get OFF Facebook.

I’m feeling conflicted. Not at all surprised, but uncomfortable nonetheless. It seems that teenagers are starting to figure out that Facebook and other social networking sites are a great big time-suck. And, if not walking away entirely, stepping back.

I’m a big proponent of social networking. It’s not that I like doing it; all that time I spend on Facebook, Twitter, LinkedIn, and the others can feel like it’s taking away from my ability to actually get things done. But there’s no question that it pays dividends, too. So I endure—just as I keep telling you to do as a planned-out part of your business change.

But even with the very real family implications and the potential (so far unrealized and imperfect) to save you time, Facebook feels like a time waster, and I’m impressed that a growing number of (young!) people are both figuring that out and doing something smart about it.

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Posted in Uncategorized

Spend The Right Amount on Internet Search Engine Marketing

OK, it’s time. You need to make your web site do more than just look good. Now, you need traffic.

You can buy traffic, of course, but that’s expensive—and not because clicks generated on Google Adwords cost so much (and they can). The problem with Adwords is that you can spend a fortune driving the wrong traffic to your web site, and take too long doing it since most people don’t even look at the right side of the page.

So you need to make sure that people searching for keywords that represent your business have links to you show up on the left side of their results. This is organic search, and getting Google to rank you high on that side is an art/science based on many, ever-changing variables. It’s called Search Engine Optimization (SEO) or Search Engine Marketing (SEM). They mean almost-but-not-quite the same thing.

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Posted in business change, Search Engine Optimization SEO

David Pogue on e-Publishing: When Smart People Go . . . Stupid.

How smart is David Pogue? He’s an accomplished musician. A successful business person. An author with dozens of well-written books under his belt. The lead technology columnist for the New York Times, and a talking head on television. And I know him a little; he’s a great guy.

But wow, is he asleep on electronic publishing.

Yesterday, David blogged on the subject. He asked what sounds like an innocent question, and the response has been strong and pretty much of one voice: “David Pogue, you need to pull your head out of that orifice“.

Specifically, David was asking about copy protection. He framed the question as though it was meaningful, and to his credit has done some anecdotal (and flawed, by his own admission) research on the subject. And certainly it’s meaningful for content producers like David who make a living producing said content to ask these questions. But David Pogue has been in the business for a very long time, and knows all the angles way better than almost anyone.

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Posted in business change

Free Wi-Fi for Everyone! (Thanks, McDonald’s)

Want Wi-Fi With That?

How’s this for (long overdue) business change? : McDonald’s, the place where your kids make you go for periodic infusions of too much fat and sodium, has decided that the Wi-Fi Internet access they’ve installed and almost nobody has been paying for should be . . . free.

Wow. You think?

I remember when McDonald’s first installed Wi-Fi a few years back, and it was free. Then I remember when they limited things so that you had to buy a meal to get a code that entitled you to a limited time online. At some point they decided we’d pay. Almost no-one did. Ugly path that McDonald’s took to get to this point notwithstanding, I applaud them for this latest move, scheduled to take effect in a few weeks.

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Posted in business change

Bing, Android, iTunes, and the Coopetition of Business Change

Using an iPhone, but prefer the Microsoft Bing search engine? There’s an app for that.

In the latest proof that Business Change is about coopetition, Apple has allowed Microsoft to put a search application in the iTunes store. What’s next, a Bing application for Google Android?

Since unlike Apple, Google and Microsoft both have search engines they want you to use, that seems unlikely. On the other hand, Google doesn’t have the kind of rules for their app repository that Apple does, so if Microsoft wants in they can get there.

The question is . . . do they?

The Answer Guy says ‘yes’. Microsoft has nothing to lose by trying to grab the attention of their most formidable competitor’s customers, and with no real barriers stopping them from doing so making an Android version of the Bing application is a no-brainer. So the next question is: why bother?

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Posted in business change

Chris Brogan, Julien Smith, Trust Agents: How Do You Matter?

So I’ve just listened to Chris Brogan and Julien Smith on a webcast talking about the subjects in their book Trust Agents. These guys are amazing communicators, and the book is . . . nice. But here’s the question:

How do you REALLY create trust?

If it’s true that we can each be really connected to only 150 people (a theory both Chris and Julien subscribe to), then how do we do business in a world where the game has become “have a brand and make sure anyone who could benefit from it knows that brand” ? Think about it: the “action” is on Twitter, where you seek huge audiences. But . . . then doesn’t the trust go away as soon as people realize you’re just broadcasting?

Keep talking. Even more, keep listening. And that’s the real story: to create business change, listen.

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Posted in business change

You have a new Niece! Not on Facebook? No News For You.

Here’s how important Social Networking has become:

Someone I know just became an uncle. Through the various familial dysfunctions that seem to effect so many people he wasn’t “in the loop”. But he was attached to the far-flung pieces of his extended family through Facebook. News delivered.

The story sounds sad, right? But where is the sad in the story . . . that his family is dysfunctional, or that the Internet is holding them together? Certainly the dysfunctional part is sad. But the part about the Internet as glue? That isn’t sad, it’s change.

Your business is undergoing the same kinds of change. Some of your customers (or potential customers) are best reached through methods that didn’t exist a short time ago, and might seem impersonal. Even Twitter has become a real method for marketing. This business change isn’t theoretical, either; it’s real, and it’s here. I hate texting, but I do it. And I have clients who are best reached that way.

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Posted in business change

How Do You Manage Social Networking Sites? Posterous. Or … Not

How’s Social Networking treating you?

It’s amazing, right? A click here, a snippet there, and all of a sudden the whole world knows you. Business Change is a dream. It’s easy!

It isn’t at all. Now that you’re on Facebook, LinkedIn, Twitter, and wherever else, maybe writing a blog, and who knows what else, you’ve discovered how much work it is to maintain them all and keep them aligned. Wouldn’t it be great if there was a good way to post something once and have it show up everywhere?

There is. In fact there are quite a few ways to do this. And the best so far is Posterous. And it’s . . . not good enough.

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Posted in business change