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Monthly Archives: January 2010

The Fastest Way to Alienate Your Customers. Just Try This:

If I hadn’t seen it I wouldn’t believe it.

Yesterday the Huffington Post ran an opinion piece about communications. Specifically, it was about e-mail and how the impersonal, lacking-in-inflection nature of the medium leaves—even creates— too much room for misundertanding.

I couldn’t agree more. We’re running a little experiment here at Answer Guy Central, and I Hate Texting is based  entirely on the idea that you can’t really communicate without speaking.

So imagine my surprise when I got to the bottom of Ms. O’Leary’s piece, found the spot where every article I’ve ever read on Huffington Post allowed for comments, and saw this:

Google Nexus One Business Change: Huge ETFs

Wow. And just when we had declared the Google Nexus One to represent no real business change.

While I’ll be standing by that statement for the most part, in not reading the contracts I missed one huge business change that folks who opt to take the Google / T-Mobile subsidy and get their Nexus One phones inexpensively could run up against:

Cancel early, and you owe not just T-Mobile, but also Google an early termination fee.

And it’s a fee that would make Verizon proud: $350 to Google, $200 to T-Mobile.

iPhone vs. Droid vs. Nexus One, From a Real Person

Yesterday, someone in my Facebook stream asked about SmartPhones. And it occurred to me that even with all the press coverage and expert opinions being tossed around in the aftermath of Google ‘s Nexus One release just last week, real people are tied in knots over their choice of SmartPhone.

I’m not talking about bleeding-edge, geeky gadget types, by the way; when real people decide to take the jump they agonize over the decision. It’s like business change; sooner or later you have to jump, but getting there . . . painful!

The Business Change of Not Paying Your Mortgage

I’ve written about intentional mortgage default once before. This coming Sunday the idea will be in The New York Times Magazine, and today it’s in Henry Blodget’s Business Insider.

Amazing business change idea; let’s revisit:

Anyone in business has experienced the incredibly ugly and difficult issue called “collection”. When you decide to extend credit to a customer you accept a simple reality: if they can’t pay their bills, their problem becomes yours. I wrote about a tangential issue just a few days ago; we do things like offering discounts to encourage customers paying their bills early, but the truth is that discounts are offered to get them to pay the bill . . . period.

A New Internet Tax: Business Change from … FRANCE?

Oh goody. A Whole New Internet Tax.

Our friends in France have come up with a new form of revenue, and while it won’t matter to you if you don’t have a physical presence there, it’s a new idea that I predict will be taking hold. Heads Up.

You may recall that I’ve written about Internet taxation before. Taxes are a funny thing, because you don’t have to pay them if you can figure out a way to show that they don’t apply to you. So when the State of New York decided to pretend that Amazon.com was located there because some of its vendors were, Amazon’s response was simple: they cut off their relationships with those vendors. Slick.

CoOpetition Redux: The Politics of NoFollow Business Change

I’ve written about Coopetition a few times. It’s one of my favorite topics when business change is on the table, and depending on how you view it, coopetition is either very easy or almost impossible to understand.

In a nutshell, the idea is that you don’t really have competitors any more. Now, coopetition has created a business environment where you find a way to work with others who formerly looked like competitors, but are now viewed as collaborators—even if there’s a zero-sum game for your shared potential customers.

Google, Android, Nexus One: Phone Business Change? None!

A few weeks ago I had some harsh words for David Pogue. Dave, The New York Times’ lead technology columnist—among other things—had expressed an opinion about copy protection that I felt was so out of touch with reality he needed to be called on it.

Pogue didn’t like my opinion. He told me so. Well, David . . . this time I’m with you: today, Pogue comments on Google and their new Nexus One cell phone. And I’m happy to report that he’s back in the fold as “the voice of reason”.

Computer Care, Rip-Offs, and Other Geek Squad Nightmares

What do you do when your computer breaks? If you’re a smart business in the New York City area you call The Computer Answer Guy, of course, and if you’re a business almost anywhere who wants to prevent computer issues before they happen you use PC-VIP. But if you’re like the rest of us you . . . call Geek Squad?

How Much Discount is Too Much? And Who Decides?

Where do you get your business computer support? You should get it from either PC-VIP or The Computer Answer Guy, but because our two stellar support options—great as they are—each serve specific groups, you’re forgiven if you use someone else.

If you use Barrister Global Services, though, this blogger doesn’t forgive you at all. And maybe he has a point. Or maybe not. Consider:





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