Comments on: Customer Services Doesn’t Work? Yep, It’s Official. http://answerguy.com/2010/03/05/customer-services-work-yep-official/?utm_source=rss&utm_medium=rss&utm_campaign=customer-services-work-yep-official Business Answers . Business Change . Tue, 07 Sep 2010 12:47:26 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Marco http://answerguy.com/2010/03/05/customer-services-work-yep-official/comment-page-1/#comment-1550 Marco Sat, 13 Mar 2010 21:07:09 +0000 http://answerguy.com/?p=1489#comment-1550 Tech support doesn't work because anyone who actually understands the product can get a better-paying job using the product themselves. Listening to complaints all day is an unpleasant job that doesn't pay well. Tech companies discovered long ago that if they just stop putting a user's manual in the box, customers will talk to one another rather than the company. Problem solved. Tech support doesn’t work because anyone who actually understands the product can get a better-paying job using the product themselves. Listening to complaints all day is an unpleasant job that doesn’t pay well.

Tech companies discovered long ago that if they just stop putting a user’s manual in the box, customers will talk to one another rather than the company. Problem solved.

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