Monthly Archives: May 2010

Kiss Flat-Rate Data Goodbye: Here Come the 4G Phones

It’s almost here. 4G cell phone networks and the way-faster data transfer speeds that come with them are about to get switched on. Now, your Smartphone will feel . . . even smarter.

And Verizon will be making you pay for that.

Presumably all carriers will be doing the same, so Verizon only deserves credit for opening the floodgates. But Verizon Wireless CEO Lowell McAdam is on record: fixed-cost all-you-can-eat data plans will be going away for 4G SmartPhone users.

Telecommunications companies have a rich history of charging more for things that actually cost them less; how else can you explain the 20-cents-per-message charge for text messages for those of us who don’t buy bundles? And Mr. McAdam had acknowledged that it will actually cost Verizon less to deliver data over their new 4G network than it does on the current one.

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Posted in business change

How Much Bandwidth is Enough? What Would You Pay For More?

Yesterday I was excited to hear that Comcast has announced a new level of Internet service and bandwidth that until now simply wasn’t available in The United States. Soon, you’ll be able to have 105 mbps downloads and 10 mpbs uploads.

My excitement lasted about five seconds.

First, the good news: the routers we’re buying today (and for the last couple of years) will support the kind of speeds that Comcast is about to start selling as the first ISP in the United States to do so. The bad news? Everything else.

Comcast’s offer is for residential service. You’ll be fine running your business off it if the service is sold to a person and delivered to a residential rather than a business address. But it costs $200 per month. “People” won’t pay that. Contrast this to the similar speed service that’s been delivered by residential ISPs in Korea for several years at about one fourth that price.

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Posted in business change

Matt Cutts, Google Analytics, Business Change Responsibility

A couple of months ago, word leaked out that Google was about to make it so that you could opt out of Google Analytics.

I pointed out at the time that Google allowing people to have their browsers instruct the web sites they were visiting to ignore their visits renders Google Analytics worthless. Yesterday, Google flipped the switch. It’s now easy to instruct Google Analytics to ignore you when you surf.

Privacy concerns aside (and that’s addressed in the post I’ve linked above), having people be able to not exist really does make the idea of counting traffic mean less. I have no problem with anonymizing yourself, but to pretend that even the anonymous you never visited a web site has implications for the way commerce is conducted on the Internet, and they’re bad.

I could go on for a very long time about that, and maybe some day I will. Today’s topic, though, is responsibility.

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Posted in business change, Search Engine Optimization SEO

New York Times to Become Pay Site! No It Won’t! Yes It Will!

If you’re one of those “The Internet and Information Should Be Free” people, you probably don’t much care for the Wall Street Journal. The House that Rupert Murdoch Re-Built is one of the few places on the Internet where content has been pay-only since day one and has managed to thrive that way.

I admire Mr. Murdoch’s resolve, and his ability to make money where most others have failed, even if I believe he’s way off the mark in the way he goes about things.

But I more admire the management of The New York Times, who have signaled that when they start charging for access to their content sometime next year that they’ll not be roping off articles from their newspaper against bloggers and other outside links.

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Posted in business change

3D Movies and Television as Business Change: Who Cares?

This weekend I had the great displeasure of seeing the latest installment of the Shrek movie series. That statement is in no way a movie review; unlike my opinions about Green Day’s American Idiot on Broadway I’m going to refrain from saying anything about the new Shrek movie itself.

But I have plenty to say about 3D. And yes, this was my first experience with the becoming-hard-to-avoid trend.

Forget that the price of a 3D movie is high to the point of becoming ridiculous. Someone has to pay for those glasses and of course that someone is the consumer (although since they get recycled and reused the premium being charged seems like a bit much).

Forget that because I happen to be nearsighted in one eye and farsighted in the other I actually missed quite a bit of the 3D goodness.

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Posted in business change

Clear Your Business Change Head. Eat Business Change Fish.

A couple of days ago, while talking about about planning and genuine, substantive business change, I told you about Dan Barber. Dan’s the chef/owner of Blue Hill Farm in Westchester County NY, where for a mere $650 or so you and a friend can have dinner.

If you haven’t read that post, I encourage you to do so now, and most important, watch the video of Dan talking about fish.

Fish could be your biggest business change. Ever.

My mind was wandering this morning, and I skipped back to something Dilbert creator Scott Adams wrote almost a year ago. Scott’s a very smart guy, and I’ve mentioned him here several times. Last June, he shared his thoughts on several earthly crises with a common theme: think better, act better, do better.

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Posted in business change

Social Media: The Decline

Yesterday I picked on my buddy Chris Brogan. Again. A genuine social media guru and one of the great successes in the field, Chris, like wine guru Gary Vaynerchuk, has become so much a victim of his own success that his missives lately have been reduced to Tony Robbins-like epithets:

Do Good Things, People

Yikes.

Now I swear I don’t actually want to pick on Chris Brogan, Gary Vaynerchuk, or anyone else; that’s just not productive. And let me repeat that I believe that both Chris and Gary’s recent pablum is more about feeling a need to KEEP PUBLISHING!!!! now that they’re so successful, their followers expect/want more and they expect the same from themselves—and because they preach continuous communications as their gospel.

In fact, I agree with them. You have to keep getting your message out there to be successful in social media.

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Posted in business change

Whack-A-Mole Marketing, Chris Brogan, Twitter, & Dan Barber

There’s an old saying: the only bad press is no press. I hope Chris Brogan believes in that because as much as I like the guy personally and think the focus behind his work is solid I’ve found myself criticizing him more and more lately.

Chris and I aren’t competitors, although I do so of the same kinds of things for my clients that Mr. Brogan does for his. I point this out because I don’t want anybody to think that my point is to cannibalize Chris Brogan, Tom Peters, Tony Robbins, or anybody else (not that I could).

What is my point? In an age where business change is all happening on social networking sites like Twitter you need to get real. You need to be honest.

And honesty doesn’t happen in platitudes.

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Posted in business change

Foursquare Helps Interactive TV Get More Real on NBC

Interactive TV, decades after we started talking about it, is finally starting to happen. There are signs all over the place, and maybe it doesn’t look the way we hoped it would (“You ARE the Next Contestant on The Price Is Right—right there in your La-Z-Boy!”), but as I told you a few months ago, there’s live connection between what you watch on TV and what you do on the Internet.

Yesterday, NBC turned on something called Fan It. I’ve been there. I hate it. I won’t be playing the reindeer games at NBC FanIt any time soon, if ever. But lots of people will. There’s social media interaction (emphasis on “social”, “media”, and the intersection of the two). There’s mobile participation through Foursquare. There are prizes, sort of. And . . . it all proves just how desperate we’re becoming for human contact. Social Media, baby!

<Sigh>

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Posted in business change

Just Get Noticed! Would Jon Stewart & Glenn Beck Lie?

A dirty secret of the publishing business: most press outlets care more about the headlines they use to get your attention than they do about the stuff that comes after. Back in the day when I ran IYM Software Review and occasionally freelanced for big magazines like PCWorld, there were sometimes stories published over my name that looked nothing at all like what I had written, and had lost their relevance to the subject at hand. But BOY did they have snappy titles!

And on the Internet, that’s more true than ever. Big, little, or in between, the idea is to grab you by the throat and not let go. Headlines and titles are how this is done.

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Posted in business change, Search Engine Optimization SEO

Cougars:Bad. Sugar Daddies:Good. WHAT Business Change?

With the weekend upon us, I want to thank Google for getting things off on the right foot. Yes, today our topic is business change as it applies to . . . Cougars.

I don’t mean the medium-sized wildcat kind of cougar. Google has no issue with those. I’m talking about the kind that walks on two high-heeled legs, wears expensive designer clothing, and likes what she likes.

Google has rejected advertising for the Cougarlife.com web site. Their explanation is that they don’t carry ads that aren’t family friendly, and that Cougarlife’s ads cross the line. But there’s a clear conflict between Google’s statement and their practices.

The question is . . . why? Follow this link and you’ll get a run-down of the story complete with video examples illustrating the issue . . . and I just don’t get it. Is Google in the business of policing obscenity? Have they decided that society needs censoring? And if so, why are they being selective about it?

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Posted in business change

A New Market Develops: What IS a Virtual Assistant, Apple?

A couple of weeks ago, Apple bought Siri, a company that has developed “virtual assistant” software for the iPhone. Being familiar with both Siri and the virtual assistant market, when I heard about this I . . . shrugged.

A virtual assistant helps you get things done. Most frequently that means you hand off the tasks you don’t have time or expertise for to another person, or in the case of us here at Virtual VIP, another company.

Software can do part of that, but ultimately the only time software “does something” for you is when you spend lots of time instructing it in how to do what you want. That’s not what a virtual assistant is, and explains why I’ve never spoken about the well-hyped and well-funded Siri before.

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Posted in business change

Motorola As a Software Company: Uncontrolled Business Change

Forgive me for lack of speed; I needed to let this one roll around in my head for a few days:

Motorola is enjoying a business resurgence. Owing to their decision to start making SmartPhones based on the Google Android operating system, Motorola has become profitable after many quarters of moving in the wrong direction. Palm, on the other hand, is no more, having been acquired by Hewlett Packard for reasons that HP has thus far kept close to the vest.

This article in the New York Times compares the fate of the two companies, and I wasn’t sure what the real point of the comparison was until I gave it some thought.

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Posted in business change

Copy Machines: Finding the Line Between Panic and Practice

Yesterday I received an email from my sister. She had come across this video from CBS News:

(if you don’t want to watch the video you can read the accompanying story here)

The point of the story is simple: almost every copy machine in service today has a hard drive in it, and every copy that gets made gets saved to that hard drive. This means that when you take personal documents to a copy center to reproduce them you’re leaving a copy behind, and it also means (for example) that when your personal information is used in completely normal and legal ways at insurance companies they are leaving copies behind unless they take steps to do something about it.

And they aren’t always doing that.

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Posted in business change

Dictators Use Twitter. And … It Works Best If You Are One.

I’m neither a famous actor/celebrity type nor a dictator (although my kids might argue with the second half of that statement). But I use Twitter, and by now I hope you do, as well. There’s really no more effective way for a business to stay in touch with its customers, and thus bring about business change in a constantly evolving world.

Hugo Chavez, the dictator president of Venezuela, agrees. Mr. Chavez turned on his Twitter account less than two weeks ago, and is already has the most-followed account in his country.

This shouldn’t come as a surprise, and given Venezuela’s small size the fact that Hugo Chavez sits at number one with only a couple of hundred thousand followers shouldn’t come as too much of a shock, either. And never mind the ridiculous number of followers that a B-movie actor like Ashton Kutcher or a celebutante like Kim Kardashian can rack up.

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Posted in business change