by Jeff Yablon | Nov 30, 2010 | Business Process, Development, Media
I have Internet connectivity everywhere I go. I use my Smartphone as a modem to get my Netbook on-line. No comment as to whether this is allowed by my wireless phone provider; there are legitimate ways to do it, and others that are … let’s just call it...
by Jeff Yablon | Nov 29, 2010 | Business Process, Marketing, Search Engine Optimization SEO
You know the inmates are running the asylum when The New York Times devotes a very long article to a subject. Yesterday, a Sunday Magazine-length piece ran in the Times, telling us “all about” how being really, really bad at customer service can be a...
by Jeff Yablon | Nov 24, 2010 | Business Process, Customer Service
Answer Guy’s Customer Service Wall of Shame Inductee Let’s see how good I really am at this Search Engine Optimization thing. We’ll use a real-life example of incredibly bad customer service at Nissan of Manhattan and maybe, just maybe show Nissan...
by Jeff Yablon | Nov 23, 2010 | Business Process
The Internet is Dead! I was poking around this morning and was surprised to find a reference to that thought dating all the way back to 2001. And it was pretty smart, too; the idea wasn’t that we had outgrown the usefulness of a global interconnected network of...
by Jeff Yablon | Nov 22, 2010 | Business Process, Media
How’d you like to live in a country where you had no right to due process under the law? You know: a place where some government official decides you’re naughty and punishes you on the spot, with no chance to defend yourself. A place like: The United...
