Airline Customer Service Under Duress

If you had the bad luck to travel a couple of days ago you likely had the opportunity to experience the non-fun that air travel has become. If you were on United Airlines you also got to experience what can be especially awful about airline customer service. One of my...

Birmingham Alabama Customer Service? SOAP!

Rub-a-dub-dub, it’s Birmingham Alabama Customer Service in the tub.   There’s no joke about hotels, soap, or Birmingham Alabama here. I happen to be in Birmingham this week, and the soap in my hotel bathroom is as you see in the video; it’s a...