by Jeff Yablon | Apr 11, 2017 | Business Change Highlights, Business Process, Customer Service
It’s time to raise your prices. Maybe. Back in the days of The WordPress Helpers, I came to know a young man who happens to be one of the more successful members of The WordPress Community. And Pippin Williamson has recently started questioning the way his...
by Jeff Yablon | Jan 30, 2017 | Customer Service
More every day, the most important process you can tweak in growing your business is honing your customer service. Not a little—a lot—with a laser focus on what’s working and what isn’t. Look at it every day. Improve it every day. And for Pete’s...
by Jeff Yablon | Dec 19, 2016 | Customer Service
If you had the bad luck to travel a couple of days ago you likely had the opportunity to experience the non-fun that air travel has become. If you were on United Airlines you also got to experience what can be especially awful about airline customer service. One of my...
by Jeff Yablon | Feb 9, 2016 | Business Change Highlights, Customer Service
It may sound obvious, but customer service matters. Unfortunately, today I found out that at The United States Postal Service, customer service is a complete oxymoron. Which might sound obvious too. The USPS has had more than its share of customer service issues for...
by Jeff Yablon | Jan 25, 2016 | Business Change Highlights, Customer Service
Customer Service is one of those things that lies right in between incredibly easy and near-impossible. Often, Airline Customer Service in particular seems like a complete oxymoron. But in a world of a gazillion transactions and ever-decreasing personalization, maybe...
