by Jeff Yablon | Jan 14, 2011 | Customer Service
One more run at the wisdom of Julien Smith: Our final “Julien Smith is brilliant” angle? Customer Service. Last week I wrote about Julien Smith’s common-sense diet plan. Based on a few simple ideas, it’s a great place to start if you need to...
by Jeff Yablon | Jan 11, 2011 | Business Process, Customer Service, Search Engine Optimization SEO
Let’s continue the Julien Smith love-fest. Today’s “Julien Smith is brilliant” angle? Business Change. Last week I told you about Julien Smith’s common-sense diet plan. It’s based on a few very simple ideas, and if you need to lose...
by Jeff Yablon | Jan 7, 2011 | Search Engine Optimization SEO
Yesterday, I fell all over myself complimenting Julien Smith. As I told you then, Julien’s come up with a diet plan that—almost whether it works or not—should make him your personal guru. As I told you then, Julien Smith Rocks. I promised yesterday to apply what...
by Jeff Yablon | Jan 6, 2011 | Business Process, Customer Service, Marketing, Search Engine Optimization SEO
Julien Smith Rocks. I’m not prone to gushing that way. I think Anthony Robbins is a fraud, I believe Chris Brogan, smart as he is, to have very little of any real importance to say, and in my eyes Ken Rutkowski, a great guy and former business partner, is...
by Jeff Yablon | Dec 15, 2009 | Business Process
So I’ve just listened to Chris Brogan and Julien Smith on a webcast talking about the subjects in their book Trust Agents. These guys are amazing communicators, and the book is . . . nice. But here’s the question: How do you REALLY create trust? If...
