by Jeff Yablon | Dec 27, 2010 | Business Process, Customer Service, Media, Search Engine Optimization SEO
2010 will be remembered as the year that business change was all about Social Networking and Search Engine Optimization. Oh: And for Apple’s attempts to control the Media Business. And when Cloud Computing became real. And when Customer Service finally died . ....
by Jeff Yablon | Jul 2, 2010 | Business Process
What do you do when you’ve fallen from being the most important desktop-computer software company in the world to an also-ran with nothing new of any importance for over a decade? You try a bunch of things; business change happens to large companies as well as...
by Jeff Yablon | Jun 8, 2010 | Business Process, Design
So the new iPhone is now official. And I have to hand it to Steve and Company: it looks magnificent. No small compliment, that. I’ve never been an iPhone fan, and I have to admit that between the design improvements, some neat new features, and the addition of...
by Jeff Yablon | Jun 1, 2010 | Business Process, Content, Media
I knew the iPad was a terrible idea. And late last week we got proof: NBC has decided not to let its programs work on Apple’s new juggernaut device. This is huge . . . for now. Ready to wrap your head around a nearly-impossible-to-answer riddle? Whatever Steve...
by Jeff Yablon | May 4, 2010 | Business Process
Forget the iPad. Apple’s hold on the SmartPhone market is finally slipping, as in March more traffic ran over the airwaves through SmartPhones based on the Google Android operating system than to iPhone devices. I’ve made it pretty clear how I feel about...
