by Jeff Yablon | Aug 7, 2017 | Customer Service
Some years ago, I spent a bunch of time in France. As an American, I found cracking the social code there challenging. Then a friend told me the secret of what’s different in France than in the USA. French people reserve familiarity for their friends and...
by Jeff Yablon | May 11, 2017 | Business Process
It’s good to be the king. And while we’d all like to be at the top of whatever pyramids are important to us, for young people there’s something special happening. Youthful Thought Process seems to be all about that. That’s not a bad thing. A...
by Jeff Yablon | Mar 24, 2017 | Marketing
Today, I’m taking a break from cracking the millennials code. Courtesy of one of my Twitter contacts my mind is on Giving Back Via Social Media. I pointed out how unsocial social media is way back in 2009. I believe that more than ever. But maybe it’s...
by Jeff Yablon | Mar 7, 2017 | Business Process
Matt Mullenweg is a Fool. Hopefully, that WordPress-emblazoned jester’s hat on Mr. Mullenweg’s head softens the “Matt Mullenweg is a fool” blow. Taking that a bit further I’ll point out that the Internet’s oldest and most respected...
by Jeff Yablon | Feb 28, 2017 | Business Change Highlights, Business Process
Stop me if you’ve heard this one: Older People Are Smarter Than Younger People. In most ways, I don’t really think that’s true—despite having said it or something like it many times. I do, however, believe that experience counts for something. Put...
