by Jeff Yablon | Sep 1, 2011 | Business Process
Intelligence and Arrogance, as I’ve pointed out before, aren’t mutually exclusive. And Perception is Reality. In fact, the perception/reality thing is one of our recurring themes at Answer Guy Central, and anyone looking to implement business change will...
by Jeff Yablon | Aug 22, 2011 | Business Process, Customer Service, Media
Comedy comes from pain. Art, too. Sure, some people are so creative that amazing stuff just pours out of them, but just as creativity springs from need, pain is the largest precursor to artistic expression. So what alternate reality creates Service Level Agreements? I...
by Jeff Yablon | May 6, 2011 | Business Process
Perception, as I’ve mentioned a few times, is reality. Whether the topic is the legal status of Groupon as a gift card mill, the speed of your web site and whether that chases people away, sanitation grades at restaurants in New York City, or even the question...
by Jeff Yablon | Mar 30, 2011 | Business Process, Customer Service
The NYC Food Sanitation Grade When is a grade of “B” just not OK? Besides in my kids’ father’s house and some graduate school programs, the answer is “when the NYC Department of Sanitation comes around to inspect your restaurant for...
by Jeff Yablon | Mar 3, 2011 | Business Process, Customer Service, Media, Search Engine Optimization SEO
Speed Matters. Google will drop your SEO Results if your web site is slow, and according to this article, whatever Google thinks and whether your Search Engine Optimization work is what drew customers and potential customers to your website or they got there by some...
