Business Process: Customer Service

Pssst … want to hear a secret? Customer Service Matters. It matters so much that a few years ago we set up The Answer Guy’s Customer Service Wall of Shame to call out some of the most egregiously bad customer service we came across. And it works; companies...

Escape From Customer Service Hell

    Being neither as smart as Neil deGrasse Tyson, nor as naturally funny as either Dr. Tyson or Louis CK, I pursue what I see as a similar world vision to these two otherwise very different men by telling stories about my real-life experiences and trying to walk you...
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