by Jeff Yablon | Apr 25, 2013 | Influency
The stuff in the picture is corny, isn’t it? Throw together the right set of tiles and you can win at the customer service game! The customer service equation is easy to solve! The customer is always right! Well, no, to all of those things including the one...
by Jeff Yablon | Apr 5, 2013 | Content, Influency
When you’re The Answer Guy, you need to have answers ready for tough questions. And for the time being, my answer to “is Livefyre a good idea?” is, sadly, an emphatic no. This makes me sad, but probably not for the reason you’re thinking....
by Jeff Yablon | Dec 17, 2012 | Business Process
In Google, we trust. A few days ago, though, Google did something that has to call into question whether the search and advertising behemoth is trustworthy. Trust Google? That’s getting harder. Let me be clear that I’m talking about some very...
by Jeff Yablon | Dec 13, 2012 | Business Process, Influency
My favorite part about being The Computer Answer Guy was that I got a chance to help people out with what seemed like simple questions, often had complicated answers, and needed to be addressed in terms that mattered to the people asking them. I saw things like...
by Jeff Yablon | Jul 25, 2012 | Business Process, Design, Media
I’ve got me a Google/Asus Nexus 7 Tablet (yep, I’m so excited that I’m going with “I’ve got me . . . “). I ordered it right before the pre-order period ended, and it arrived a bit under a week later. And it’s as cool as all...
