by Jeff Yablon | Nov 27, 2017 | Business Change Highlights, Business Process
Last week, a new browser hit the market. And most of the reviews so far have been effusive: it might be time to think about changing browsers. But give it some thought and you’ll very likely reconsider changing browsers. Because as great as Firefox Quantum might...
by Jeff Yablon | Aug 11, 2017 | Business Change Highlights
Despite being a long-suffering New York Knicks fan, I have no reason to Hate The Heat. Sure, my team’s inter-division rival is pretty much always better than we are, but Hating the Heat? Not in my DNA. If you’re a fan, though, you may have just gained a...
by Jeff Yablon | Jun 12, 2017 | Business Process, Customer Service
You wouldn’t think that precision guesswork was something you wished to strive for or even get better at. Really, you probably wouldn’t think precision guesswork was even a thing. Precision and guesswork put together sound awfully oxymoronic. You’d...
by Jeff Yablon | Apr 11, 2017 | Business Change Highlights, Business Process, Customer Service
It’s time to raise your prices. Maybe. Back in the days of The WordPress Helpers, I came to know a young man who happens to be one of the more successful members of The WordPress Community. And Pippin Williamson has recently started questioning the way his...
by Jeff Yablon | Feb 28, 2017 | Business Change Highlights, Business Process
Stop me if you’ve heard this one: Older People Are Smarter Than Younger People. In most ways, I don’t really think that’s true—despite having said it or something like it many times. I do, however, believe that experience counts for something. Put...
