by Jeff Yablon | Aug 24, 2012 | Business Process, Customer Service, Search Engine Optimization SEO
Ah, Hubspot. Are you really that determined to destroy the already-questionable value of your CMS, long tail marketing and search engine optimization offering? Does the phrase “Hubspot Changes Prices” mean that little in your marketing equation? I’m...
by Jeff Yablon | Jan 3, 2012 | Business Process, Customer Service
Another year, another entry on The Answer Guy’s Customer Service Wall of Shame. What better way to start the year? Kudos to Steve Madden for getting my attention; I don’t wear Steve Madden and am more interested in the felony record of Steve Madden himself...
by Jeff Yablon | Jan 28, 2011 | Business Process, Customer Service
Welcome to the Internet. Everything’s Free! OK, so almost nothing is free. When we made a “Hire Us for Free” offer at Answer Guy Central, there were strings attached. They were minor, but they were strings nonetheless. When Angry Birds became free, a...
by Jeff Yablon | Jan 5, 2010 | Customer Service
What do you do when your computer breaks? If you’re a smart business in the New York City area you call The Computer Answer Guy, of course, and if you’re a business almost anywhere who wants to prevent computer issues before they happen you use PC-VIP. But...
