by Jeff Yablon | Jan 15, 2018 | Business Process
Zelle is one of the coolest things to come along since … well, for a very long time. Introduced last year, Zelle lets you transfer money between bank accounts, in different banks, instantly, for free. Zelle was under development for a while, then suddenly just...
by Jeff Yablon | Feb 23, 2015 | Business Process, Marketing
When Google Wallet launched, I wrote a piece suggesting that it was a solution in search of a problem—or at least, the wrong solution to the wrong problem. When Facebook and Google started looking like pretty much the same thing, I suggested that the two monsters of...
by Jeff Yablon | Oct 19, 2012 | Business Process, Customer Service, Marketing
Coincidences are what make life interesting, don’t you think? Not an hour after I posted yesterday’s story on Banking, e-Commerce, and Merchant Accounts, I was in the car, listening to that quaint old thing we call “radio”, and a commercial...
by Jeff Yablon | Oct 18, 2012 | Business Process
If you’re buried in minutiae, welcome to the business world. If you’re looking to change your business or change the way you do business, one of the best things you can do is cut out that minutiae. Sure, customer service matters. Marketing—especially long...
by Jeff Yablon | Jun 26, 2012 | Business Process, Customer Service
Somewhere along the line, PayPal became a bank. Your bank. You probably missed it, but it happened. And somewhere else, PayPal started acting like a bank, too. Now, when PayPal uses your money or profits off you, they talk as though they’re doing you a favor....
