by Jeff Yablon | May 25, 2011 | Business Process, Customer Service
With most electronics stores having disappeared, BestBuy almost stands alone as a place where you can walk in and find pretty much whatever you’re looking for in the way of televisions, computers, accessories, and pretty much anything else that boys think are...
by Jeff Yablon | Sep 17, 2010 | Business Process
I love statistics. No, I’m not a big math geek. And by “love” I actually mean “hate”. As much fun as statistics can be to play with and as useful as they can be when viewed objectively, they’re incredibly easy to manipulate so they...
by Jeff Yablon | Aug 6, 2010 | Customer Service
Remember last January when I told you about Best Buy / Geek Squad’s mandatory computer set up fees and what a rip off they were? At least they (presumably) were doing something for that money. The folks at Lifehacker have uncovered something new. Best Buy / Geek...
by Jeff Yablon | Jan 5, 2010 | Customer Service
What do you do when your computer breaks? If you’re a smart business in the New York City area you call The Computer Answer Guy, of course, and if you’re a business almost anywhere who wants to prevent computer issues before they happen you use PC-VIP. But...
