by Jeff Yablon | Oct 23, 2012 | Customer Service, Influency
Sometimes, pushing is the wrong strategy. Of course, if you believe that “the squeaky wheel gets the grease”, you push. You push all the time. You explore. As I’ve heard pointed out in various ways by many people, “little boys just can’t...
by Jeff Yablon | Apr 14, 2010 | Customer Service
This morning I got to work, and found a comment in my in-box. One of our subscribers to this blog had taken exception to something that happens here at Answer Guy Central. Here’s the way things work: each time a new visitor comes here, we point out as they leave...
by Jeff Yablon | Mar 5, 2010 | Business Process, Customer Service, Development
Think Customer Service is an oxymoron? Turns out you’re right. I’ve written on this topic before. From the supposed communications expert who told me that she didn’t want to hear my opinion, to the software company that thought a good way of doing...
by Jeff Yablon | Mar 1, 2010 | Business Process, Customer Service
Here’s a Business Change you need to think about right now: Are you speaking the same language as your customers? I have opinions about outsourcing to far-flung countries, but today’s context has nothing to do with that. Today being the first day of the...
by Jeff Yablon | Jan 18, 2010 | Business Process, Customer Service
Last week, I told you about an easy way to alienate your customers (feel free to change the word customer to “reader”, “viewer”, “disciple”, or whatever fits). At the time, I promised to reach out to Arianna Huffington and Sarah...
