by Jeff Yablon | Dec 12, 2016 | Business Change Highlights, Design
Business change, like marriage, is often about compromise. The success of your business changes—again, as in the success of your marriage—often comes down to how you decide on and manage those compromises. Now, to Dell, I need to talk about The Great Laptop Camera...
by Jeff Yablon | Jun 4, 2015 | Customer Service
Yesterday, Dell introduced a new service they’ve dubbed Dell Consumer Premium Support (or some similar arrangement of those words). If you visit Dell Premium Consumer Support—at least so far—you’ll see the very corporate-looking page above, which...
by Jeff Yablon | Dec 21, 2010 | Business Process, Customer Service
Last month, a years-old lawsuit against Dell Computers was unsealed. And Dell’s actions as shown in the documents about the suit weren’t pretty. Big deal. a huge company is less than forthcoming about the way they do business, and skirts honesty issues by...
