I’m a big proponent of drawing on your personal life to make the things you say and write in business more “real”. I learned that lesson a long time ago, and although it can sometimes scare people away it serves me well when I do business with folks who know they’re getting the real me.
One of my influences, believe it or not, is radio personality Howard Stern (and he was actually on my mind when I wrote this story about Customer Service at Nissan of Manhattan).