by Jeff Yablon | Sep 14, 2012 | Business Process, Customer Service
Early this week, the folks at GoDaddy managed to break literally millions of web sites, simply by screwing up the DNS tables they maintain—or by being hacked. There are conflicting accounts of what happened at “NoDaddy”.This got me thinking. One of the...
by Jeff Yablon | Sep 12, 2012 | Business Process, Customer Service
What do you do when all of a sudden, your web site disappears? After you stop hyperventilating, you pick up the phone and start screaming at everyone you know who had anything to do with it. The designer. The code team. The company that “hosts” your site....
by Jeff Yablon | Dec 7, 2009 | Business Process
How’d you like your Internet connection to run faster? No special tools or software to install, no cost. It’s free. Really! Sort of. Last week, Google introduced yet another tool that you’ll find helpful. Everybody’s favorite beneficent search...
