by Jeff Yablon | Mar 31, 2011 | Business Process, Customer Service, Marketing
I walk this funny line between believing in stuff like “The Power of Positive Thinking” self-help ideals and thinking it’s pure bunk. I could go on and on about how that hits me and what it means for my clients, but instead I’ll wrap it in a...
by Jeff Yablon | Feb 23, 2011 | Customer Service, Media, Search Engine Optimization SEO
Last week I talked about a simple way to deliver superb customer service: just do what you promise. I write about customer service quite a bit, and I’m passionate about it; customer service is what makes your business the right one to do business with, and this...
