by Jeff Yablon | Jan 13, 2012 | Business Process, Customer Service
Customer Service is expensive. I’ve picked on Verizon Wireless for the last couple of days, and they deserve it. I went so far as to rename The Answer Guy’s Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of Shame in their...
by Jeff Yablon | Dec 9, 2011 | Business Process
I’m not a fan of Texas Governor and Presidential Candidate Rick Perry. Without devolving too far into a conversation about politics I think the man is a bad choice as a leader, and has some scary ideas. But I feel badly for Mr. Perry, because he’s a...
by Jeff Yablon | Mar 16, 2009 | Business Process
A Note about Ethics-the Envelope, Please … March 16, 2009 How Do We Communicate in 2009? About a month ago, I sent out a note asking for your opinion about something. That request is copied below. And you responded . . . in numbers that I haven’t seen,...
by Jeff Yablon | Feb 13, 2009 | Business Process
How Do We Communicate in 2009? An interesting conundrum: You receive a piece of e-mail. It’s from someone you’ve never heard of. It’s blatant marketing/sales stuff. No pretence about anything else, no content that you (with any luck) find at least a...
