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Tag Archives: ethics

Ignorance and AOL, Customer Service and Cost Centers

Customer Service is expensive.

I’ve picked on Verizon Wireless for the last couple of days, and they deserve it. I went so far as to rename The Answer Guy’s Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of Shame in their honor; it really does feel as though Verizon Wireless is a perfect example of what’s wrong with the entire economy of the USA, and the more you look into just how bad things have become at Verizon Wireless the more you see that there’s no bottom in sight.

Who Are Your Friends? Who Can You Talk To? What Are Ethics?

I’m not a fan of Texas Governor and Presidential Candidate Rick Perry. Without devolving too far into a conversation about politics I think the man is a bad choice as a leader, and has some scary ideas.

But I feel badly for Mr. Perry, because he’s a businessman—albeit a businessman with some special circumstances that apply to him because of his choices—and he isn’t allowed to place phone calls.

Stop for a moment and think about that. Imagine you weren’t allowed to pick up the phone to drum up new business, or check in with the people you do business with—or send them emails, for that matter. Yikes.

Ethics — The Envelope Please!


A Note about Ethics-the Envelope, Please …

March 16, 2009

Ethics, Morals, the ‘Net and . . . what is SPAM, really?

How Do We Communicate in 2009?

An interesting conundrum:

You receive a piece of e-mail. It’s from someone you’ve never heard of. It’s blatant marketing/sales stuff. No pretence about anything else, no content that you (with any luck) find at least a little bit useful in the hopes that you are encouraged to stay in touch. Just a sales pitch. No opt-out link on the e-mail, even.

And then you notice that your e-mail address is in the “TO:” line, along with that of several dozen, or hundred, or thousand others. You can see them all. They can all see you.





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