by Jeff Yablon | Aug 26, 2015 | Business Process, Customer Service
Business is hard. Besides getting people’s attention to begin with, gaining customers is the hardest part. So once you have customers, there’s very little doubt that holding onto them is the most important thing you can be doing to ensure your...
by Jeff Yablon | Sep 17, 2013 | Influency
Last week, the world’s richest movie pirate asked something that helped illustrate how he got to be so rich. Fred Wilson of Union Square Ventures, about to add somewhere north of a billion dollars to his company’s coffers via their early investment in...
by Jeff Yablon | Mar 11, 2013 | Content, Influency, Marketing, Media
Stop Blogging. Fred Wilson has. Seriously, though? I don’t actually mean either of those things. Fred Wilson, notorious movie pirate and even more notorious venture capitalist, has decided to curtail—or at least slow—his blogging. Fred, of course, lives in a...
by Jeff Yablon | Feb 9, 2011 | Business Process, Media
Fred Wilson is a very successful venture capital guy. He’s happy to pay for his music downloads and streaming. But Fred Wilson is a music pirate. Follow that maybe-a-bit-inflammatory link and you’ll see why Fred Wilson is a music pirate. And as long as you...
by Jeff Yablon | Nov 23, 2010 | Business Process
The Internet is Dead! I was poking around this morning and was surprised to find a reference to that thought dating all the way back to 2001. And it was pretty smart, too; the idea wasn’t that we had outgrown the usefulness of a global interconnected network of...
