by Jeff Yablon | Nov 4, 2016 | Business Change Highlights, Business Process
The oldest post you’ll find here is about an outdated but still wildly-profitable component of phone bills. Way back in August 2007 I wrote a piece about The Federal Subscriber Line Charge. Fast forward to today and see if you get the connection between Federal...
by Jeff Yablon | Jul 11, 2012 | Business Process
Despite not being an attorney, I find myself commenting on legal issues from time to time. This is both because I find the law fascinating—yeah, I actually said that—and because being in the business consulting business makes it so that I need to have a layman’s...
by Jeff Yablon | Jan 5, 2011 | Search Engine Optimization SEO
Thanks, John Dvorak. I hadn’t thought of this. The venerable an oh-so-cranky columnist for PC Magazine has called, as I have for quite a long time, for the abolition of software patents. Welcome aboard my train, John. But Dvorak has added something: maybe Mr....
by Jeff Yablon | Dec 21, 2010 | Business Process, Customer Service
Last month, a years-old lawsuit against Dell Computers was unsealed. And Dell’s actions as shown in the documents about the suit weren’t pretty. Big deal. a huge company is less than forthcoming about the way they do business, and skirts honesty issues by...
by Jeff Yablon | Dec 14, 2010 | Business Process
It sucks to be Paul Allen. Bill Gates’ co-founder of Microsoft just had his huge software patent lawsuit against almost everybody in the whole world thrown out of court. OK, it actually rocks to be Paul Allen; despite having had one failure after another since...
