It was only a few months ago that kids thought Twitter was stupid, and unsafe. Now, young people are embracing the world’s hottest social networking site in droves. But the impetus for this change isn’t that Twitter has become any better; the deal here is that regular blogging takes too long, while just spewing your thoughts 140 characters at a time is easy!
All of this ponits, ultimately, in the same direction: the amount of business change we’re going through at this moment in time might be unprecedented, and unique or not is a lot to manage. But manage it we must.
“Young people have moved from blogging to Twitter“? Then if you want to do business with them you’d better be there too, and understand how it works. Or, just do nothing; your competitors would love that.
Make no mistake: Mr. Williams doesn’t want to kill that feature; he just wants it to be of more utility to Twitter (and, I’m happy to say, to users).
If you think about who benefits from Twitter, it isn’t the “user”. It’s Ashton Kutcher. It’s the aforementioned Miley Cyrus. It’s anyone who can convince many, many people to follow them, and then somehow turn that into a marketing machine. So no, Evan Williams doesn’t want this feature to go away; he wants more people to get value from it so that they will keeping using Twitter.
Done right, this can be a business change that will help Twitter survive. To find the business changes that will help you, just ask yourself what has to happen to keep people coming back. If you like, you can even ask me.
Author: The Answer Guy ( Jeff Yablon ) | Category: Uncategorized
Oddly, the answer might be “yes”.
A few days ago, teen queen Miley Cyrus enacted one of the worst business changes ever when she quit using Twitter. I don’t follow her, and don’t really care. But I commented then that it was incredibly short-sited, and now that Jimmy Fallon has done what might be the funniest parody of her parody — and the parody that is Ms. Cyrus’ life, It’s time to take a look:
And then ask yourself. When is business change a good idea, and when is it awful?