by Jeff Yablon | May 8, 2012 | Business Process, Customer Service
Today is the fourth birthday of two of the three computers I use regularly. I talk about the three computers I use as though that’s all there are, but of course I really use many more computers than that. Not including my SmartPhone, I also use cloud-based...
by Jeff Yablon | Sep 20, 2010 | Business Process
I’ve written a couple of times about the problems that markets in general and the specific type of service market that computers and the Internet have created in particular create in deciding between the skills of younger and older workers. I’ve also been...
by Jeff Yablon | Jul 14, 2009 | Business Process
My old buddy David Strom opened up a can of worms on his Facebook page today. So I took a bite: What’s with all the discussion on Browsers being Operating Systems? Here’s my two cents: The assertion that a browser ‘is’ an operating system is...
