by Jeff Yablon | Oct 19, 2017 | Business Change Highlights
What’s The Real Cost of a Haircut? If it’s $9.99 you probably don’t want it. Then again … if you don’t know what the phrase “cost of a haircut” really means … well … this can get interesting. I have a client...
by Jeff Yablon | Jun 13, 2016 | Customer Service
As I’ve said here many times, perception is reality. So when a customer service representative justifies a problem you’re having by saying that something is “functioning as intended”, there’s a good chance there will be a disconnect...
by Jeff Yablon | May 27, 2016 | Customer Service, Influency
Some time ago, I told you about a company called Spoonrocket, which delivered “home-made” meals in under ten minutes and that Spoonrocket was a great idea, doomed to failure. A couple of months ago, I was proven correct when Spoonrocket shut down. It was...
by Jeff Yablon | Mar 29, 2016 | Business Change Highlights, Content, Marketing
The magic of perspective is … well, it’s magic. Nowhere is this more true than in geopolitics, or in content marketing. I was reminded of just how important this magic of perspective thing is a few weeks ago, when a friend of a friend posted this video...
by Jeff Yablon | Nov 14, 2014 | Content, Design, Development
How’d you like to build an amazing web site in just a few minutes, for almost no money? I did: here’s the The Jeff Yablon Map! The Jeff Yablon map was an actual web site for a few minutes earlier today, and I really did build it at a cost of exactly zero...
