This week, I’m in Los Angeles, attending the West Coast Memorial at UCLA for Dr. Barbara Yablon Maida. As I encounter more and more people with similar opinions of and feelings about my sister, it’s no surprise that I find myself thinking about perception and reality, but yesterday, as happens so many times, I found myself thinking about customer service, too.
You’re wondering what that has to do with fake boobs, aren’t you? Patience, please . . .