by Jeff Yablon | Nov 19, 2012 | Business Process, Customer Service, Influency
Regular readers know that I lost my sister a few months ago. It was and has been, either surprisingly (you’re both in your 50s!) or unsurprisingly (I lost my sister!) a tremendously impactful and painful thing. Barbara and I were close and in pretty much...
by Jeff Yablon | Feb 8, 2012 | Business Process
In the early hours of this morning, my son Mike tweeted this expletive-laced apology to his Twitter Community. You can only imagine my pride. Being a stickler for manners, I was happy to see that Mike thought his overuse of Twitter was worth an apology. But as a...
by Jeff Yablon | Jun 22, 2010 | Business Process
Have I said enough about the importance of social networking in business change? Nope. Not even close. A new survey from the dating site Are You Interested reveals a trend that can only be seen as disturbing. Fully one in four people think that it’s OK to break...
by Jeff Yablon | May 14, 2010 | Business Process
With the weekend upon us, I want to thank Google for getting things off on the right foot. Yes, today our topic is business change as it applies to . . . Cougars. I don’t mean the medium-sized wildcat kind of cougar. Google has no issue with those. I’m...
