Technical Support

What’s the REAL Answer to your Computer Question?

Posted on December 13, 2012 by --Jeff Yablon/The Answer Guy-- Influency & Integrated Marketing Strategist • 3 Comments

My favorite part about being The Computer Answer Guy was that I got a chance to help people out with what seemed like simple questions, often had complicated answers, and needed to be addressed in terms that mattered to the people asking them. I saw things like puzzles, and I got paid to solve them!

Of course, that’s what business is, and we all deal with that kind of thing every day. But to me, being The Computer Answer Guy was just plain fun. ... READ MORE of What’s the REAL Answer to your Computer Question? at Answer Guy Central, your Influency and Integrated Marketing Source By Clicking Here (878 words, 1 image, estimated 3:31 mins reading time)

Filed Under: Business Change, Influency

How Hard Can It Be To Rotate a Picture?

Posted on May 24, 2012 by --Jeff Yablon/The Answer Guy-- Influency & Integrated Marketing Strategist • 2 Comments

Because I’m both a teacher at heart and a quasi-geek, I sometimes find myself talking about simple things in incredible minutiae. This doesn’t always endear me to my audience.

This morning, I received a sideways, face-not-blurred version of this image, along with a request to rotate it and explain in step-by-step detail what I had done.

Backtrack to that minutiae thing, and I’m the right guy for the job. But Holy Cow are there a lot of things I can talk about when asked a simple, one-line question. ... READ MORE of How Hard Can It Be To Rotate a Picture? at Answer Guy Central, your Influency and Integrated Marketing Source By Clicking Here (883 words, 1 image, estimated 3:32 mins reading time)

Filed Under: Business Change, Content, Media

Ignorance and AOL, Customer Service and Cost Centers

Posted on January 13, 2012 by --Jeff Yablon/The Answer Guy-- Influency & Integrated Marketing Strategist • 0 Comments

Customer Service is expensive.

I’ve picked on Verizon Wireless for the last couple of days, and they deserve it. I went so far as to rename The Answer Guy’s Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of Shame in their honor; it really does feel as though Verizon Wireless is a perfect example of what’s wrong with the entire economy of the USA, and the more you look into just how bad things have become at Verizon Wireless the more you see that there’s no bottom in sight. ... READ MORE of Ignorance and AOL, Customer Service and Cost Centers at Answer Guy Central, your Influency and Integrated Marketing Source By Clicking Here (311 words, estimated 1:15 mins reading time)

Filed Under: Business Change, Customer Service

“Do You Have a Program Called Skype?”

Posted on March 1, 2010 by --Jeff Yablon/The Answer Guy-- Influency & Integrated Marketing Strategist • 4 Comments

Here’s a Business Change you need to think about right now: Are you speaking the same language as your customers? I have opinions about outsourcing to far-flung countries, but today’s context has nothing to do with that.

Today being the first day of the month, we were getting ready to send out the monthly Answer Guy / Virtual VIP Newsletter. We use a popular email management service to send the newsletter every month, and something was going wrong. I used the vendor’s instant messaging application, got a representative on line in a matter of seconds, and . . . well, I won’t bore you with the details of this friendly-but-ultimately-not-productive customer service / technical support experience. ... READ MORE of “Do You Have a Program Called Skype?” at Answer Guy Central, your Influency and Integrated Marketing Source By Clicking Here (429 words, estimated 1:43 mins reading time)

Filed Under: Business Change, Customer Service

I Don’t HAVE An “Any” Key!

Posted on February 23, 2010 by --Jeff Yablon/The Answer Guy-- Influency & Integrated Marketing Strategist • 11 Comments

Who said using computers was easy?

I’ve been a computer geek (umm . . . not really, but close . . . think of me as Leo LaPorte without the bazillion viewers) for a long time. I remember the days when people thought that the little tray that popped out of the front of your computer at the press of a button was a coffee cup holder. No, I’m not kidding. ... READ MORE of I Don’t HAVE An “Any” Key! at Answer Guy Central, your Influency and Integrated Marketing Source By Clicking Here (337 words, estimated 1:21 mins reading time)

Filed Under: Media, Uncategorized

The Brady Bunch and Business Change: Hello FlohClub.com!

Posted on October 15, 2009 by --Jeff Yablon/The Answer Guy-- Influency & Integrated Marketing Strategist • 0 Comments

Part of my day is spent looking for new trends. How could I comment on business change otherwise?

Now I want Mrs. Brady to be my technical support guru. Yep. Florence Henderson — Carol Brady of The Brady Bunch fame — is in the technical support business. C’mon, Mrs. Brady, lay your hands on my computer.

I wanted to make fun of this idea, and I don’t for the life of me understand why the owners of Mrs. Brady’s Technical Support Company are using flohclub.com instead of floclub.com, which they also own and is the pronunciation they’re going with. But you know what? It’s good stuff. And WOW is it “business change”. ... READ MORE of The Brady Bunch and Business Change: Hello FlohClub.com! at Answer Guy Central, your Influency and Integrated Marketing Source By Clicking Here (380 words, estimated 1:31 mins reading time)

Filed Under: Business Change

Connect With Us (+1) 646 827 3800

Tag Archives: technical support