by Jeff Yablon | Jul 14, 2014 | Business Process, Customer Service
This morning I came across something that made me stop what I was doing and think: is the service at your favorite restaurant getting slower, and if it is, is it because of cell phones? More to the point, talking business process, does the reason matter, or is this...
by Jeff Yablon | May 6, 2011 | Business Process
Perception, as I’ve mentioned a few times, is reality. Whether the topic is the legal status of Groupon as a gift card mill, the speed of your web site and whether that chases people away, sanitation grades at restaurants in New York City, or even the question...
