by Jeff Yablon | Mar 29, 2013 | Influency
JetBlue says they want to bring humanity back to air travel. Today, they proved their point. Listen to this: I’m in Miami for a few days. I happened to fly JetBlue. I’ll be returning to New York on Monday, and as seems to be the standard in my life lately...
by Jeff Yablon | Oct 23, 2012 | Customer Service, Influency
Sometimes, pushing is the wrong strategy. Of course, if you believe that “the squeaky wheel gets the grease”, you push. You push all the time. You explore. As I’ve heard pointed out in various ways by many people, “little boys just can’t...
by Jeff Yablon | Oct 17, 2012 | Customer Service, Media
See these two smiling rich guys? Richard Branson (yes, that Richard Branson) and David Cush, the CEO of Branson’s Virgin Group subsidiary Virgin America Airline have a lot to smile about. The least of which, though, is that “Virgin America Customer...
