by Jeff Yablon | Sep 26, 2011 | Customer Service
People who know me well will tell you that I’m a positive, upbeat person. Oh, I see the negatives in situations, and I include them in discussions and analysis, but my demeanor, even in the face of bad things, is positive almost to the point of deserving the...
by Jeff Yablon | Sep 9, 2011 | Business Process
Let’s say you’re the world’s largest restaurant-review-on-the-Internet company. Let’s say you’ve been rumored to have turned down acquisition offers from Google. Let’s say Google decides to buy another company instead; one with a...
by Jeff Yablon | Jun 30, 2011 | Business Process
As useful as I find my Smartphone, one thing I’ve been aware of ever since I drank the Verizon Droid Kool-Aid is that I need to pay attention to how it works (that is, what Apps I have installed and what they do) in order to get the most out of it. Which is too...
by Jeff Yablon | Feb 28, 2011 | Marketing, Search Engine Optimization SEO
I wonder how much Penelope has paid Yelp for good reviews? OK, I don’t know whether that’s happened. I mention Penelope paying for good reviews on Yelp only because Yelp’s been accused of some underhanded business tricks, and a year ago I went so far...
by Jeff Yablon | Feb 24, 2010 | Business Process
How’d you like to be review site Yelp? Before you answer “you bet!”, consider this blog post from The New York Times. A real quandary. Let’s assume that Yelp’s position (“we’re just the place where people say things and so we...
