by Jeff Yablon | Mar 31, 2011 | Business Process, Customer Service, Marketing
I walk this funny line between believing in stuff like “The Power of Positive Thinking” self-help ideals and thinking it’s pure bunk. I could go on and on about how that hits me and what it means for my clients, but instead I’ll wrap it in a...
by Jeff Yablon | Oct 22, 2014 | Business Process
When Chris Brogan Goes Negative It Looks Like This When Chris Brogan goes negative, it looks like this. We should all be so lucky. Other than being jealous of mystified by his success, I have no issues with Chris Brogan. Directly or otherwise he’s been the...
by Jeff Yablon | Sep 19, 2014 | Customer Service, Marketing
I’m a big proponent of customer service; I believe customer service to be the single most important way a business can distinguish itself from the gazillion-or-so other businesses doing almost if not exactly the same thing they do. In short, customer service is...
by Jeff Yablon | Jan 28, 2013 | Business Process, Marketing
I don’t talk about retail very much, because it’s a business where very little changes. Influency* ? Sure; see the commercial, buy the goods. Nothing new there. This morning I’m thinking about Dove soap. Dove, a brand of...
by Jeff Yablon | Jun 22, 2012 | Business Process, Marketing, Media
We all have people whose every word we follow, hanging on to each and ever utterance out of our personal gurus’ mouths as though they were . . . well . . . gurus. Much to my surprise, even I have a few followers who look to me like a seer of some sort....
