by Jeff Yablon | Sep 18, 2012 | Customer Service
Dear Verizon Wireless: WHAT ARE YOU DOING DISABLING AN APPLICATION INSIDE MY PHONE??? Imagine you’re sitting in a New York City Taxi Cab. NYC Cabs are one of the places where NFC payments can be counted on to work, and as an owner of a Galaxy Nexus SmartPhone,...
by Jeff Yablon | Jul 3, 2012 | Business Process, Customer Service, Marketing, Media
Yesterday, I told you about great customer service—and really bad customer service, too, from my recent trip to London. Today, we’re back in The States, and the customer service protagonist du jour is one Louis CK. Yes, that Louis CK. The foul-mouthed and funny...
by Jeff Yablon | Apr 11, 2017 | Business Change Highlights, Business Process, Customer Service
It’s time to raise your prices. Maybe. Back in the days of The WordPress Helpers, I came to know a young man who happens to be one of the more successful members of The WordPress Community. And Pippin Williamson has recently started questioning the way his...
by Jeff Yablon | Jan 30, 2017 | Customer Service
More every day, the most important process you can tweak in growing your business is honing your customer service. Not a little—a lot—with a laser focus on what’s working and what isn’t. Look at it every day. Improve it every day. And for Pete’s...
by Jeff Yablon | Dec 19, 2016 | Customer Service
If you had the bad luck to travel a couple of days ago you likely had the opportunity to experience the non-fun that air travel has become. If you were on United Airlines you also got to experience what can be especially awful about airline customer service. One of my...
