by Jeff Yablon | Feb 23, 2011 | Customer Service, Media, Search Engine Optimization SEO
Last week I talked about a simple way to deliver superb customer service: just do what you promise. I write about customer service quite a bit, and I’m passionate about it; customer service is what makes your business the right one to do business with, and this...
by Jeff Yablon | Apr 29, 2010 | Business Process, Customer Service
You know what I hate? Tofu (insert sound of angrily indignant health-conscious readers here). Actually, what I really hate is when I do business with a company that makes a promise and doesn’t keep it. There are lots of flavors and shadings to that, of course,...
by Jeff Yablon | Feb 18, 2011 | Customer Service
It almost doesn’t matter what business you’re in, what the price tag is, or which part of the business process you’re working on: the easiest and best way to make great customer service happen and happen well is simple: just do what you promise. Of...
by Jeff Yablon | Dec 12, 2016 | Business Change Highlights, Design
Business change, like marriage, is often about compromise. The success of your business changes—again, as in the success of your marriage—often comes down to how you decide on and manage those compromises. Now, to Dell, I need to talk about The Great Laptop Camera...
by Jeff Yablon | Aug 15, 2013 | Influency
I was actually writing about a lasgna I was afraid of burning that my husband said was sensation-al. Those words were uttered in a promotional video for Microsoft Office 365, where Microsoft made fun of the way Google handles your data. The irony, of course, is that...
