by Jeff Yablon | Oct 26, 2012 | Business Process, Customer Service, Influency, Marketing, Search Engine Optimization SEO
It’s Friday, and I was planning to put the lid on the continuing saga of Bad Customer Service at Virgin America today. But through the innocuous act of checking the long-term weather forecast this morning, those plans have changed. Virgin America, I’ll...
by Jeff Yablon | Jan 19, 2010 | Business Process, Development, Media
What do you do when your partner becomes your direct competitor? You could stick your head in the sand, but I promise that won’t work. You could sue them, but unless you’re an attorney and in the lawsuit business it isn’t a long-term solution. Or you...
by Jeff Yablon | Jan 28, 2013 | Business Process, Marketing
I don’t talk about retail very much, because it’s a business where very little changes. Influency* ? Sure; see the commercial, buy the goods. Nothing new there. This morning I’m thinking about Dove soap. Dove, a brand of...
by Jeff Yablon | Nov 12, 2012 | Business Process, Influency, Marketing
Remember the good old days of eBay, when you could pick up $500 software for $30 or $40? Those days are back—if “I got an unexpected but not very exciting bargain” qualifies as the same thing to you. The question is: does this matter? Is it real business...
by Jeff Yablon | Feb 13, 2012 | Business Process, Customer Service, Search Engine Optimization SEO
I have a story for you. Or more specifically, STORY has a story they hope you’ll be interested in. Story is a new retail concept, being told in oh-so-chic Chelsea, a neighborhood in New York City where the beautiful people live, work, and if Story has anything...
