by Jeff Yablon | Mar 20, 2012 | Business Process, Customer Service
Despite the fact that my Galaxy Nexus SmartPhone has a screen resolution that rivals desktop computers, there are some things that all those pixels just don’t represent very well. For example, here’s Answer Guy Central as seen on the Galaxy Nexus: Looks...
by Jeff Yablon | Dec 1, 2011 | Business Process
They’re watching you . . . You know that very cool, does-everything but-bathe-you SmartPhone you carry around? I’ll bet that somewhere deep in the recesses of your mind you were wondering whether it was tracking you, leaving a trail. It’s worse: Your...
by Jeff Yablon | Nov 21, 2011 | Business Process, Customer Service, Media
You’ve seen those commercials, right? People with the latest version of the iPhone just speak and things magically happen, courtesy of the very cool (I’m not kidding; it is very cool) Siri Virtual Assistant software built into the iPhone 4S. Apple, when...
by Jeff Yablon | Nov 17, 2010 | Business Process, Content, Design
You know how you can tell you’re in trouble? When business change is happening all around you, even TO you, and your response is to pretend it doesn’t matter. The CEO of Blackberry maker RIM has gone on the record as believing that Apps don’t matter....
by Jeff Yablon | Sep 28, 2010 | Business Process
By now you’re using a SmartPhone. Or not, you big hold-out, but everyone around you is clutching either an iPhone, a Blackberry, or an Android SmartPhone. The sales figures say that these devices are being adapted at unprecedented rates. Everybody has decided...
