by Jeff Yablon | Oct 18, 2013 | Influency
While we don’t list it with design, development, optimization, content, and media, customer service is an integral part of Influency. If your customers, clients, and prospects don’t trust you—or even worse, mistrust you—word will get around and...
by Jeff Yablon | Feb 8, 2013 | Customer Service, Influency
Infleuncy is a tricky subject. Unless it isn’t. Be everywhere, all the time, be ready to handle your customers’ needs, and unless you’re after negative influency, never accuse your customers of committing fraud. I’m a long-time Verizon Wireless...
by Jeff Yablon | Jan 12, 2012 | Customer Service, Media, Search Engine Optimization SEO
When I went so far yesterday as to state that Verizon Wireless Customer Service is a model for what’s broken in the USA, and re-name The Answer Guy’s Customer Service Wall of Shame to the Verizon Wireless Customer Service Wall of Shame in their honor, you...
by Jeff Yablon | Jan 11, 2012 | Business Process, Customer Service, Search Engine Optimization SEO
Here’s how bad customer service is at Verizon Wireless: I’m renaming The Answer Guy’s Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of Shame. While we do lots of things for businesses here at Answer Guy Central, when I...
by Jeff Yablon | Aug 16, 2007 | Business Process
from consumerist.com 4/5/07 (http://consumerist.com/consumer/verizon/verizon-unlimited-access-plan-is-extremely-limited-249873.php#viewcomments) C’mon, guys . . . Yeah, the wording of their agreement gives the “the right” to terminate you at any...
