by Jeff Yablon | Oct 30, 2012 | Business Process
When Google released it few months ago, I wrote a piece on the Nexus 7 that focused on how it had been crippled. I love my Nexus 7. I use it all the time, and eventually I even figured out how to circumvent Google’s attempts to keep the Nexus 7 from acting as a...
by Jeff Yablon | Oct 24, 2012 | Customer Service
I have a very simple message today. This post has no shiny picture to lure people, and isn’t being nearly so aggressively Search Engine Optimized as much of what I write. It’s just . . . a story. Customer Service is hard. OK, maybe not. Customer Service...
by Jeff Yablon | Oct 12, 2012 | Business Process, Marketing
Once upon a time, computer users were either Mac People or PC People. You might think that’s still true, but “back in the day” the debate was contentious and continuous. PC users didn’t so much love Windows as they were used to it, and Mac...
by Jeff Yablon | Sep 25, 2012 | Business Process, Design
Just when I was feeling all warm and fuzzy about Apple . . . So by now you’ve heard all the opinions on Apple’s iPhone 5. Maybe you’re one of the several million people who’s already bought one. Maybe you don’t care about the fact that...
by Jeff Yablon | Sep 13, 2012 | Business Process, Design
See this smile? It’s Apple making $100 million in ancillary revenue, all while staying on the right side of European lawmakers. In Europe, where all SmartPhones are mandated to have the same MicroUSB connector that so many phones in the States and elsewhere...
