by Jeff Yablon | Oct 3, 2014 | Content, Marketing
I hate to end a week on a sad note, but today I witnessed a multi-pointed attack on journalism. The attacker was one Galen Gruman, presently an Executive Editor at InfoWorld (is InfoWorld still published?), and my immediate predecessor back in the day as President of...
by Jeff Yablon | Sep 10, 2014 | Business Process, Content, Media
Kim Gjerstad and MailPoet, you’re on the back burner today. We’re bringing music back to a place called Vertigo. Apple announced a couple of things yesterday that should have everyone in the music and banking businesses very, very nervous. PayPal and...
by Jeff Yablon | Oct 24, 2012 | Customer Service
I have a very simple message today. This post has no shiny picture to lure people, and isn’t being nearly so aggressively Search Engine Optimized as much of what I write. It’s just . . . a story. Customer Service is hard. OK, maybe not. Customer Service...
by Jeff Yablon | Oct 12, 2012 | Business Process, Marketing
Once upon a time, computer users were either Mac People or PC People. You might think that’s still true, but “back in the day” the debate was contentious and continuous. PC users didn’t so much love Windows as they were used to it, and Mac...
by Jeff Yablon | Sep 13, 2012 | Business Process, Design
See this smile? It’s Apple making $100 million in ancillary revenue, all while staying on the right side of European lawmakers. In Europe, where all SmartPhones are mandated to have the same MicroUSB connector that so many phones in the States and elsewhere...
