by Jeff Yablon | Nov 21, 2011 | Business Process, Customer Service, Media
You’ve seen those commercials, right? People with the latest version of the iPhone just speak and things magically happen, courtesy of the very cool (I’m not kidding; it is very cool) Siri Virtual Assistant software built into the iPhone 4S. Apple, when...
by Jeff Yablon | Nov 17, 2011 | Customer Service, Design
If you’ve never been to The Apple Store on Fifth Avenue in New York City, you’re missing something that can only be called “impressive”. Empty, this place is beautiful. Full of people, as it typically is even in the middle of the night (Apple...
by Jeff Yablon | Oct 4, 2011 | Business Process, Design
When I talk evil business practice, it’s generally Apple or Google that’s in my cross-hairs. Apple does so many things disguised as features but really designed to dominate markets at its users’ expense that the “Apple is Evil”...
by Jeff Yablon | Jun 16, 2011 | Customer Service, Media
You might think that after the issues I’ve had with Gizmodo I’d have stopped reading them. Not so; keeping up with the glut of media/blogging outlets has made me realize that Gizmodo does great work. I point this out in a piece about Apple and Customer...
by Jeff Yablon | Dec 7, 2010 | Business Process, Development, Media
Apple’s iPad has been on the street for most of this year. It keeps selling, and keeps finding new outlets. It’s a very cool device, but as I’ve pointed out a few times, the iPad is evil. Time Magazine going “buy us in print, read us on the...
