by Jeff Yablon | Nov 28, 2016 | Marketing
In what seems like a long-ago time, before the phrase “President-Elect Donald Trump” was even fathomable, this piece on Post-Truth Politics ran at The New York Times. My immediate takeaway was that in the era of Post-Truth Politics we’ve reached a...
by Jeff Yablon | Nov 17, 2016 | Business Process, Customer Service
If you’ve ever tried to get customer service from Uber, the following six words probably won’t surprise you: Uber Does Not Care About You. OK, eliminate the last two. It’s really Uber does not care; the part about you is incidental. This would be a...
by Jeff Yablon | Nov 9, 2016 | Business Change Highlights, Media
Over the years, I’ve written about politics (and business) quite a few times. I’ve made it clear that I believe Barack Obama to have been—ultimately—a terrific President. I’ve also made it clear that Donald Trump seems like about the worst choice for...
by Jeff Yablon | Oct 24, 2016 | Business Process
Let’s NOT Do The Time Warp Again. Last week, the new, gussied-up-for-2016 version of Rocky Horror Picture Show debuted. And speaking as a guy who’s exactly the right age to have spent many a Friday-at-midnights making a fool of myself toward the tail end...
by Jeff Yablon | Jan 28, 2016 | Content, Marketing
Is liking Donald Trump possible? Silly question, right? Whether you’re one of them or not, it seems that many, many people like Donald Trump; liking Donald Trump is totally possible. Or at least it’s possible to be moved by Donald Trump to the point that...
