by Jeff Yablon | Sep 14, 2012 | Business Process, Customer Service
Early this week, the folks at GoDaddy managed to break literally millions of web sites, simply by screwing up the DNS tables they maintain—or by being hacked. There are conflicting accounts of what happened at “NoDaddy”.This got me thinking. One of the...
by Jeff Yablon | Sep 7, 2012 | Business Process, Marketing, Media
I have a habit of pointing out things that I think are bad. It can sound really negative, and I often fail to move forward by pointing out what the positives are from seeing and acting on—or against—these things I notice. We’re going to start changing that,...
by Jeff Yablon | Mar 1, 2011 | Business Process, Content, Marketing, Search Engine Optimization SEO
Julien Smith crossed my radar again this weekend. The smartest of his generation’s business gurus, Mr. Smith sent out a Tweet pointing to this article in The Atlantic Monthly, and besides confirming how smart he is just by referencing The Atlantic, Julien helped...
by Jeff Yablon | Sep 28, 2010 | Business Process
By now you’re using a SmartPhone. Or not, you big hold-out, but everyone around you is clutching either an iPhone, a Blackberry, or an Android SmartPhone. The sales figures say that these devices are being adapted at unprecedented rates. Everybody has decided...
by Jeff Yablon | Aug 31, 2010 | Business Process
Economics 101: Pricing Matters. So if older workers are smarter than younger workers, does that mean that we don’t care about their extra experience or that we don’t care enough to pay for it? Speaking as an “old guy”, I have a personal stake...
