by Jeff Yablon | Sep 26, 2011 | Customer Service
People who know me well will tell you that I’m a positive, upbeat person. Oh, I see the negatives in situations, and I include them in discussions and analysis, but my demeanor, even in the face of bad things, is positive almost to the point of deserving the...
by Jeff Yablon | Aug 16, 2011 | Business Process, Marketing
A few months ago I wrote a piece accusing Chris Brogan of being less smart than Gary Vaynerchuk. Chris didn’t like it, and he said so. Because it’s my nature to care about the impact I have on people, it bothered me that I had hurt Mr. Brogan’s...
by Jeff Yablon | Jul 8, 2011 | Business Process
What software are you using for browsing the Internet? What version? How old is it? Is it secure? DO YOU CARE? Yes, you do. Or you need to. And yesterday Yahoo! showed me why. Browser updates are one of those computer issues that keep on coming up, but...
by Jeff Yablon | May 10, 2011 | Business Process, Media
Facebook became bigger than Google over a year ago. Twitter is huge. But you know who’s bigger? Matt Drudge. Drudge, the impresario of The Drudge Report, of course isn’t actually bigger than Twitter or Facebook. But he’s more influential. The Drudge...
by Jeff Yablon | Jan 19, 2011 | Business Process, Marketing, Media, Search Engine Optimization SEO
A few months ago, The New York Times instituted a new policy: they made their reporters available for comment. It’s unusual for a large company to put their employees “out there” in that way, and groundbreaking to mandate that semi-famous (and even...
