by Jeff Yablon | Dec 22, 2010 | Business Process
If you’ve missed it somehow, I’m not a big fan of style over substance. It’s why I spend a lot of time in jeans and a few good sports jackets instead of continuing to blow out my wardrobe the way I did years ago. And so every now and then I pick on...
by Jeff Yablon | Dec 6, 2010 | Customer Service
What if you walked into a great looking restaurant, were treated perfectly, were happily surprised by lower-than-expected prices, felt all warm and fuzzy, and when the food arrived it was horrible? Even though the customer service experience was magnificent, you...
by Jeff Yablon | Oct 19, 2010 | Business Process
Who says SmartPhones are just for working? In three days, over two million Android users downloaded a game called Angry Birds. Of course, the fact that Angry Birds on Android is free helped goose that amazing number, but after SELLING seven million copies of Angry...
by Jeff Yablon | Oct 13, 2010 | Business Process, Customer Service
Answer Guy’s Customer Service Wall of Shame Inductee I’m happy to report: Wi-Fi in Panera Bread of Roxbury NJ has been fixed. Why does this matter? Because now A&E Factory Service Appliance Repair can own “the worst customer service in the...
by Jeff Yablon | Jun 18, 2010 | Business Process
As an Android user, one of the things that I’ve yet to figure out is why there are no Apps to capture what’s on my screen. They just don’t exist. OK, so that’s not completely true. If I “root” my Droid SmartPhone, meaning tweak it...
