by Jeff Yablon | Sep 29, 2015 | Business Process, Content
It’s a good bet that at some point during any visit here you’ll notice that handsome devil, Will, The WordPress Helper. Will is was the mascot of The WordPress Helpers, formerly one of the sites in the PC-VIP family. Our web sites get about a thousand...
by Jeff Yablon | Jun 14, 2014 | Business Change Highlights, Customer Service, Influency
If you missed me last week, it’s because I did something very stupid … followed by something smart. First, I trusted a company that deserved no such trust, and then I started paying them a lot more—just so I could get customer service. There are two...
by Jeff Yablon | Apr 24, 2013 | Business Process, Customer Service, Influency
I hate this story. I hate it because of how it got started, how it ends, and how I spent way too many hours over the last couple of weeks and especially the last couple of days. I hate that I’m not doing business with the Snappy Gator you see above. A couple of...
by Jeff Yablon | Nov 1, 2012 | Business Process
In the Face of Disaster, your business needs a disaster recovery plan. Do You Have One? Being in New York City, I’ve had Storms and Disasters on my mind all week. I’m lucky; I’m in the part of New York City that this piece calls “The Third New...
by Jeff Yablon | Sep 14, 2012 | Business Process, Customer Service
Early this week, the folks at GoDaddy managed to break literally millions of web sites, simply by screwing up the DNS tables they maintain—or by being hacked. There are conflicting accounts of what happened at “NoDaddy”.This got me thinking. One of the...
