Pssst … want to hear a secret? Customer Service Matters. It matters so much that a few years ago we set up The Answer Guy’s Customer Service Wall of Shame to call out some of the most egregiously bad customer service we came across.
And it works; companies on The Customer Service Wall of Shame respond when they land there.
Want to hear another secret? Customer Service is simultaneously really simply, and really hard to do well.
Want to hear some more secrets about Business Process and Customer Service?