PUTTING THE BUSINESS IN BUSINESS

with The Answer Guy

THE ‘BUSINESS’ PART OF BUSINESS

Ignorance and AOL, Customer Service and Cost Centers

by Jeff Yablon | Jan 13, 2012 | Business Process, Customer Service | 0 Comments

Customer Service is expensive. I've picked on Verizon Wireless for the last couple of days, and they deserve it. I went so far as to rename The Answer Guy's Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of Shame in their honor; it really...

Oh, I’m Not Done With Verizon Wireless. I’m Not NEARLY Done.

by Jeff Yablon | Jan 12, 2012 | Customer Service, Media, Search Engine Optimization SEO | 5 Comments

When I went so far yesterday as to state that Verizon Wireless Customer Service is a model for what's broken in the USA, and re-name The Answer Guy's Customer Service Wall of Shame to the Verizon Wireless Customer Service Wall of Shame in their honor, you probably...

Broken About The USA? Verizon Wireless Customer Service

by Jeff Yablon | Jan 11, 2012 | Business Process, Customer Service, Search Engine Optimization SEO | 1 Comment

Here's how bad customer service is at Verizon Wireless: I'm renaming The Answer Guy's Customer Service Wall of Shame to The Verizon Wireless Customer Service Wall of Shame. While we do lots of things for businesses here at Answer Guy Central, when I write these posts...

Chatroulette? That’s So Two Years Ago. Check Out YouNow.com

by Jeff Yablon | Jan 10, 2012 | Business Process, Search Engine Optimization SEO | 0 Comments

Is it really almost two years since Chatroulette showed up, grabbed our attention for a few seconds, and then disappeared? Amazingly, yes. And while both that link to a piece here at Answer Guy Central and this story about the legality of Chatroulette continue to...