by Jeff Yablon | Nov 15, 2020 | Business Change Highlights, Business Process
Over the years, we’ve addressed the idea of monopolies here a few times—specifically, whether or not Google is one. And the answer has always been “no” … sort of, anyway. And now, along comes a big problem with Google Photos Monopoly practices....
by Jeff Yablon | Jul 25, 2019 | Business Change Highlights, Business Process
Hey, great job starting that new business of yours! And you’ve survived for a few years, and your revenue is growing! And hey, is that hockey-stick revenue? You’ve made it! There couldn’t possibly be any business mismanagement going on here, could...
by Jeff Yablon | May 4, 2018 | Business Process
The astronauts of NASA, including David Scott and … yes, that other fellow is first-man-on-the-moon Neil Armstrong … are very careful. They have to be; their missions wouldn’t work otherwise, and absent great care people would die. But Careful and...
by Jeff Yablon | Apr 16, 2018 | Business Change Highlights, Business Process
Recently, research that flies in the face of everything we’ve come to “know” about the Internet surfaced. Social referral is no longer the best way to get found. Search is back, baby! Umm … sort of. The research is credible enough; Shareaholic...
by Jeff Yablon | Mar 19, 2018 | Business Process, Customer Service
As our deep dive into the issues surrounding restaurant management and delivery logistics continues, it becomes more and more obvious that we’re looking at complicated issues. Recently, I realized that one problem is—and I’m not being flip—that too many...
by Jeff Yablon | Mar 6, 2018 | Business Process
A few weeks back I began a slow-reveal on the issues in our study of the Gig Economy. And while I never specifically said it if you read between the lines you likely concluded I wasn’t impressed. A 50% bonus? Holy Cow! Problem is, that bonus was designed to...
